The end-to-end construction planning platform for insurance, building, and restoration.
Designed for efficiency, transparency and control, Prime Ecosystem is trusted across Australia and New Zealand.
Discover Prime Ecosystem today
10,000+ users • 2M+ jobs managed • AUSTRALIA-based team • ISO 27001 certified • Built for Construction planning & tracking, RESTORATION, AND CONSTRUCTION
Do these challenges sound familiar?
Drowning in spreadsheets
Critical information gets lost in the chaos when you’re managing jobs across 50+ Excel files and dozens of disconnected systems.
Missing insurer KPI’s
Suncorp wants updates every 48 hours. IAG has different requirements. QBE wants something else. You’re losing preferred status.
No idea on profitability
You’re completing jobs, but are you making money? By the time you know, it’s too late to fix it.
5 tools for 1 job
Email, WhatsApp, spreadsheets, Xero, and paper forms. Your team wastes two hours a day just finding information.
Constant phone tag
“Where’s the plasterer?” “Did the electrician finish?” “Has the insurer approved the variation?” Same questions, different jobs, all day long.
Can’t scale up
You’re leaving money on the table because you can’t efficiently manage higher volumes.
Don’t let inefficient systems hold your business back
Prime Ecosystem: Built for Construction planning & tracking.
Handle the volume
- See all your jobs in one dashboard
- Track every job from quote to final invoice
- No more hunting through emails thanks to real-time updates
- Know exactly where every job stands, instantly
- See crucial details with customisable workflow views
Keep insurers happy
- Auto-track KPIs for your clients
- Meet every insurer’s requirements
- Jobs flow from insurer systems via API with no double-keying
- Manage every insurer deadline
- Stay compliant with automated reporting
Protect your profits
- See margins on every job, in real-time
- Track costs as they happen, not after
- Accurate quoting with pre-built templates
- Identify financially sustainable jobs in real-time
- Make better decisions with comprehensive reporting
See Prime in action
The Prime platform has evolved into the largest and most comprehensive claims supply chain software solution across multiple global markets.
— Paul Brandis, CEO & Co-Founder, Prime Ecosystem
ith over 2 million jobs managed through Prime, our enterprise solution can handle your peak volumes with ease.
Your current challenge: Managing high workloads while maintaining quality, meeting insurer KPIs, and actually making money.
Our proven solution: Prime was built specifically for the insurance repair industry. We understand the complexity of managing multiple jobs and insurer requirements – and the need for real-time visibility into your performance.
Why builders choose Prime:
- Purpose-built for repair workflows
- Handles peak periods and high-volume workloads
- Enterprise-grade infrastructure that scales with your business
- Australian-owned with local support
Trusted by leading builders for construction planning & tracking
“I can’t say enough about the team at Prime Ecosystem. From my first interaction with Ben Simeon to the seamless onboarding process with Paul Brandis, they made everything incredibly easy and efficient. They had both the front-end and back-end working flawlessly, all set for go-live date, even working over the weekend to ensure it all came together. Huge thanks to the team for turning a complicated process into something simple. 10 out of 10!”
— National Insurance Builder
“Your support has been outstanding from start to finish. From engagement through to implementation, your team has been incredibly responsive and helpful. We’ve really appreciated dealing with people who understand the product and the business – it’s made a huge difference for us and is rare! Turnaround times on questions, updates, and changes have been fast, helping keep everything moving with minimal disruption. Having relied on our previous system for over a decade, we had some hesitations around making changes. However, thanks to your support and the software’s flexibility, the transition has been straightforward and very manageable.”
— SEQ Insurance Builder
Your Questions, Answered
Is Prime difficult to learn?
Not at all. Prime is built by industry experts with hands-on insurance experience, so it’s intuitive and easy to adopt. We provide a structured training program to get your team up to speed quickly, along with refresher training whenever you need it. And if questions come up, our team is always just an email or phone call away.
Will it handle our business growth?
Yes. Prime Ecosystem is built to support business growth without adding unnecessary complexity or headcount. With real-time visibility across jobs, finances, and performance—and automated management of insurer requirements—you can stay in control as volumes increase. Prime helps you scale efficiently by reducing manual effort, keeping KPIs on track, and allowing your team to do more without constantly needing to add staff.
How does Prime deliver value?
Prime is about building a more efficient, well-run business. The benefits come through day-to-day time savings, clearer visibility, and better control—delivering value continuously as your business evolves.
How much does it cost?
Pricing depends on your team size and requirements. Most insurance builders find Prime pays for itself within the first month through time savings and improved job profitability. Let’s discuss your specific needs on a free consultation call.
Do you work with our insurers?
We integrate with all major Australian insurers including Suncorp, IAG, NRMA, QBE, Allianz, and more. If you work with them, we connect with them. Jobs flow automatically via API with no double handling.
What about support?
You’ll be supported by a local team who actually answers the phone. Our Australian based support team is available during business hours, with emergency support available when it matters most. You can reach us by phone on 1800 338 266 or via email at sales@primeecosystem.com.au.
Support requests are managed through Prime’s in-built support centre, with an average response time of under two hours. We also provide a comprehensive self-service library, including short guides and videos, so your team can find answers quickly when it suits them.
How long to get started?
Most clients are fully operational within 3–4 weeks. We manage the full setup—from configuration to training—so your team can focus on running the business. Prime is configured to suit your workflows, and we guide your team through a practical onboarding program to get everyone up to speed quickly.
In urgent situations, we can accelerate timelines and have supported teams going live in a matter of days when required. You can bring your own processes and IP, or start with our proven templates and tailor them to suit your business.
What if we outgrow it?
You won’t outgrow Prime. Prime is designed to support businesses as they grow in size, complexity, and volume. As your operations expand—more jobs, more users, more insurer requirements—the platform scales with you, supported by ongoing product enhancements and enterprise-grade infrastructure.
Ready to transform your repair business?
TRUSTED BY REPAIR BUSINESSES OF ALL SIZES
With over 2 million jobs managed, Prime delivers clarity and control across operations. Built specifically for insurance repair and supported by an Australian-based team of industry experts.
See Prime in action
Book your demo. See exactly how Prime streamlines your repair workflow. No obligation, no pressure, just a conversation about your business and how Prime can support your growth.
Talk to an Expert Now
Prefer to chat first? When you call Prime, you’ll speak with an experienced team who understand the day-to-day realities of repair and restoration work. We’ll take the time to talk through your business and show how Prime would work in practice for your specific needs.
Monday-Friday 8am-6pm AEST
Emergency support available 24/7