About Us

Market leading repair & job management software

Prime Ecosystem Pty Ltd (Prime) was established to respond to a need in the Australian insurance industry for a collaborative ecosystem allowing Insurers, Adjusters, Brokers, Supply Chain Partners and the Policyholder to co-exist and seamlessly interact using a common platform.

By removing the need for double keying and the use of disparate solutions, Prime has evolved into the largest and most comprehensive solution in Australia today. Built by construction and claims industry professionals, Prime has been purposely designed to address the numerous challenges our clients face today and into the future. This will ensure that our clients benefit from continuous functional and non-functional improvements as the needs of our clients and their principle work providers adapt to the changing dynamics of the industry, as we all strive for right first time outcomes and straight through low touch claims processing.

With a key principle of ‘no / low development’, Prime is the most configurable solution in Australia today; allowing our clients and user groups to align the Prime solution to their unique business process and workflow. Supported by the Prime account management team, our clients are able to change or adapt to new workflows or lines of business effortlessly whilst maintaining a high degree of autonomy. In addition, and when required, the Prime team will provide support for clients wishing to outsource their business analyst and program management to ensure a speedy transition into a business-as-usual state.

insurers, builders,
and customers

Meet the Team

Who we are

We are a multi-skilled professional team based in Brisbane, Sunshine Coast, Melbourne and Sydney. We are passionate about our product and the insurance, construction and restoration industries. We are continuously improving our product and processes to provide an excellent experience to our clients.

We love getting together and trying new things as a team – the painting activity may be a once-off though!